Booking Process
How can I get in touch with support during my holiday?
You can reach the Playa Blanca Holiday Villas team 7 days a week. If you're already staying with us and need to speak to someone, simply call the number shared with you at check-in. For new booking enquiries, feel free to get in touch via phone, email, or live website chat.
Is there a minimum night stay requirement?
The minimum stay is typically 3 nights in low season rising to seven nights in peak season, though this can vary depending on the villa, the season, and current availability.
What is your cancellation policy?
For complete details on our cancellation terms, please refer to our Cancellation Terms & Conditions page.
Can I hold a villa before confirming my booking?
Yes, you can place a hold on a villa for up to 24 hours. If the booking isn't confirmed within that window, the reservation is automatically released back to availability.
When is the full balance payment due?
The remaining balance must be settled 30 days prior to your arrival. Alternatively, you can pay it in cash on the day of arrival.
Can I add extra guests after my booking is confirmed?
Yes, additional guests can be added even after your booking is in place. Just reach out to our team directly and we'll arrange it.
What ages count as a child or infant?
Infants under the age of 2 stay free of charge. Children aged 2 and above are charged at the standard guest rate.
Travel, Arrival & Departure
How will I receive directions to the villa?
Once your booking is confirmed, we'll send you a detailed welcome guide containing the villa's exact address, along with helpful information on getting from the airport to the property.
Do I need to collect the keys myself?
No, you don’t. We offer a personal meet-and-greet service. The Playa Blanca Holiday Villas team is available throughout your stay to ensure things run smoothly. We'll greet you at the villa on arrival, hand over the keys, and share useful local insights about Playa Blanca and the wider Lanzarote area.
What are the check-in and check-out times?
Check-in is available from 16:00 hrs onwards, and check-out is at 11:00 am on your departure day.
Can we stay beyond the 11:00 am check-out time?
Our standard check-out time is 11:00 am, but later check-outs may be possible on request. Get in touch with the Playa Blanca Villa team, and they'll confirm availability and any associated cost.
Can I check in late at night?
Yes, late-night arrivals are absolutely fine. Our team will still meet you at the villa to welcome you and show you around.
Is luggage storage available before check-in?
This depends on whether the villa has guests staying immediately before your arrival. Please contact us directly and we'll let you know what's possible.
How and when will I get my key collection details?
You'll receive your full arrival information roughly one week before your check-in date. We'll then meet you at the villa in person to hand over the keys and walk you through the property.
What happens if I don't share the required guest information?
Submitting guest details is a legal requirement under Spanish government regulations. Without this information, we may be unable to complete the check-in process.
Do you arrange airport transfers?
We don't book airport transfers ourselves, but we're happy to recommend trusted companies that have served our previous guests well.
Do you offer car hire?
We don't arrange car hire directly, but we can point you toward reputable local providers we've worked with.
Are airport transfers included in the rental price?
No, transfers are not part of the rental price and would need to be arranged separately.
Maintenance & Environment
Does the villa include a cleaning service?
Yes, guests can book additional cleaning by contacting us. For stays longer than 7 nights, a weekly clean is included. Anything beyond that is available at an extra cost. You can read more about our additional services for full details.
How often is the villa cleaned?
The villa is thoroughly cleaned before your arrival and will be ready for you by 4 pm on your check-in day. If you'd like additional cleans during your stay, simply get in touch with us and we're happy to arrange it.
Will anyone enter my villa during my stay?
Your villa is your private retreat, and we treat it that way. No staff or service providers will access the property without your prior knowledge or permission. The pool is serviced twice a week for your enjoyment, but our team won't enter the villa interior to do this.
How frequently is the pool cleaned?
The pool is cleaned twice a week for your comfort, with all maintenance handled externally. Our team won't enter the villa to carry it out.
What should I do during a power cut?
Power cuts affecting the wider area are typically resolved quickly by the local provider. If the issue is specific to the villa, just contact us, and our team will step in to resolve it as soon as possible.
What if there's a water shortage?
Water shortages in the area are usually short-lived and addressed by the local provider. If the issue is property-specific, get in touch, and our local team will assist promptly.
How can I keep insects out of the villa?
Lanzarote's warm climate makes the island appealing to insects, particularly when food is left uncovered or doors and windows are left open. We recommend keeping doors closed and food covered. In the evenings, it's especially important to close windows and doors, as insects are drawn to indoor lighting.
Will local festivals impact my stay?
No, festivals will not interfere with your stay.
Comfortable Stay
Are children welcome at the villas?
Absolutely Yes. Children are very welcome at all our villas. Every property has been thoughtfully designed with younger guests in mind, offering plenty of entertainment and family-friendly amenities.
Do you allow pets at the villas?
Yes, every one of our villas is fully pet-friendly.
Where are Playa Blanca Holiday Villas located?
Our villas are based on the beautiful Canary Island of Lanzarote, specifically in Playa Blanca, which sits on the southern tip of the island.
How many guests can your villas accommodate?
Capacity varies by villa. You can find the exact occupancy and bedroom layout for each property on our individual villa information pages.
Is there parking at the villa?
Yes, every villa offers private off-street parking for guests.
Do the villas have air conditioning?
Yes, all of our villas come with air conditioning in the bedrooms, with controls inside each room. The systems also feature smart environmental sensors that automatically switch off the AC when a room is left unoccupied for a period of time.
Are hairdryers and irons provided?
Yes, every villa is equipped with an iron, ironing board, and at least one hairdryer (larger villas have multiple hairdryers depending on size).
Is Wi-Fi available at the villa?
Yes, all Playa Blanca Holiday Villas come with complimentary high-speed fibre Wi-Fi as standard.
Is there a washing machine?
Yes, every one of our villas includes a washing machine.
Do you provide cots for infants?
Yes, travel cots are available. Please request one when making your booking.
Are books and board games provided?
Yes, you'll find a selection of books and board games at each villa. We encourage guests to take a book home or leave one behind for the next visitor to enjoy.
Are there cameras inside the villas?
No, there are no cameras inside any of our villas. While each property does have a security system, the interior is camera-free out of respect for your privacy.
What should I do if something breaks during my stay?
Small breakages like a glass aren't anything to worry about. However, do let us know about any breakages (big or small) before you leave, so we can replace the item before the next guests arrive and ensure they have a great stay too.
Are the villas wheelchair accessible?
Yes, only Villa Arabella and Villa Vista Oceana are fully wheelchair accessible. Our other villas, however, are not wheelchair accessible.
H4- Are there restaurants and bars nearby?
Yes, we'll send you a detailed local guide covering nearby attractions, restaurants, entertainment, and plenty of insider tips to help you make the most of your stay.
How close is the beach to the villas?
All of our villas are within easy walking distance of the beach.
Are there padel or tennis courts in the area?
Yes, free-to-use padel, tennis, and basketball courts are just a short walk from our villas. We also offer padel racquets, tennis racquets, and basketballs for guests to rent during their stay.
What baby equipment do you provide?
We provide cots, highchairs, bottle sterilisers, and stair gates, all free of charge.
Is the tap water safe to drink in Lanzarote?
Tap water is technically safe to drink, but it doesn't have the best taste. Most guests prefer to opt for bottled water during their stay.
Are the swimming pools fenced or gated?
No, the pools at our villas are neither fenced nor gated.
Can I charge my electric vehicle (EV) at the villa?
Yes, EV charging facilities are available at the villa.
Are utilities included in the rental price?
Yes, your rental price covers all utilities, like electricity, water, and internet, which are all included.
Travel to Spain (Legal & Entry Requirements)
Why do you need my passport details?
Under Spanish law, villa owners are required to collect and register identification details for all guests staying at the property. This information is then submitted to the relevant authorities as part of the official guest registration process with full adherence to GDPR and privacy requirements.
What are Spain's guest registration requirements?
Spanish regulations require accommodation providers to gather identification details for every guest and register them with the authorities ahead of the stay.





